What equipment is required for the iErmu Smart camera to add configuration?

Answer:

iErmu camera shall be configured by combining with two devices:

1) Android or iOS-based device.

2) Wireless router or WiFi hot spot.

How to add configuration by using Android-based device?

Answer:

use an Android-based device (cell phone, Android 4.4 or above) for configuration, as follows:

1) Go to the official website http://www.iermu.com/ to download the Android-based client or scan the QR code on th package.

2) Use iermu account for registration or login.

3) For installation steps, refer to http://www.iermu.com/support/addcamera , or add configurations as guided by the client.

How to add configuration by using iOS-based device?

Answer:

use iOS-based device (iPhone, iOS 7.3 or above) for configuration, as follows:

1) Go to Apple APP Store to download and install IERMU client (search "IERMU" or use the "Scan QR Code" feature of WeChat to scan the QR code on the package).

2) Use iermu account for registration or login.

3) For installation steps, refer to http://www.iermu.com/support/addcamera , or add configurations as guided by the client.

How to add configuration by using a wireless router or WiFi hot spot?

Answer:

iErmu Smart camera supports mainstream wireless security standards: WPA/WPA2 and WEP/WEP 802.1x, and followings are recommended configurations:

1) SSID broadcast: enabled, SSID cannot contain either a Chinese character or decimal point ".".

2) Security option: WPA/WPA2-PSK.

3) Encryption algorithm: AES. The password contains no decimal point ".".

4) DHCP: enabled.

5) Firewall: disabled.

6) 1935 port: enabled.

7) Network restrictions such as IP filtering, MAC filtering, and device restriction are set to "Disabled".

What indicators and alter tones of the iErmu camera mean?

Answer:

Introduction to indicator status:

Blue and red indicators alternatively flash: initial status, allowing you to add configuration to the camera.

Red indicator flashes: the camera is connecting to the router or WiFi hot spot.

Blue indicator flashes: the camera is connecting to the backstage server.

Blue indicator is normally on: the camera is successfully connected and works normally.

The blue indicator flashes once and the red indicator is normally on: the camera is automatically upgrading firmware online. Do not cut it off or conduct any operation during this period, and restart the camera after upgrading.

Two red and two blue indicators alternatively flash: token is expired.

Introduction to alert tones:

One alert tone - The camera is powered on or successfully reset.

Two alert tones - The camera is successfully connected to WiFi hot spot.

Three alert tones - The camera is successfully configured.

I change the iErmu Smart Camera to the other router environment and the red indicator flashes, will the camera be automatically connected?

Answer:

The iErmu camera can memorize 10 latest configured WiFi information. When being used in a new WiFi environment, it shall be re-configured; when being used in these 10 WiFi network environments, no more configuration is required.

The re-configuration steps are as follows:

Step 1 Reset device

Power the iErmu camera on, and use the supplied needle to gently press the Reset hole on the rear of the camera for 1 second and release till a "Beep" sound, and red and blue indicators alternatively flash.

Step 2 Add device.

Log into your mobile client, and add device as guided by the client.

What is bandwidth requirement for the iErmu camera?

Answer:

The iErmu camera will upload data to the server that requires upload bandwidth not less than 512 kpbs, equivalent to 64 KB. The uplink bandwidth is recommended to be 100KB/S (ADSL over 4M).

Do you want to change an account? What shall I do when the device to add is bound?

Answer:

One iErmu camera can only be bound to one account. To change an account to be bound, unbind it with your client and re-configure it. To unbind:

1) For Android-based client

My Camera -> Click "Setting" on the lower right corner in the camera list -> Advanced -> Logout.

2) For iOS-based client

My Camera -> Click "Setting" on the lower right corner in the camera list -> Logout.

Note: After being unbound, all videos stored in the Could Recording will be deleted.

How to post a video camera on a blog, forum or other personal space?

Answer:

In your blog or forum, publish a new article, observe the page of the article:

Such as windows or media player flash icon,To show that this blog or forum is inserted through the FLASH address.

In the iErmu camera live video of the page click to open the player below the "share", copy "the video address",In a blog or forum to publish a new article, click Insert, paste this code can.

Such as the page contains the display source code, switch to the HTML source code editor, switch to code mode, and other options,This blog or forum is inserted into the video using common code.

In the video camera live broadcast page click to open the player below the "sharing", copy the general code,Switch to edit source code in a blog or forum,In the place where you want to insert a video, paste this code.

(see below)

What platform on which the iErmu Smart Camera can work to watch live show or video on demand?

Answer:

Following platforms on which the iErmu Smart Camera can work to watch live show or video on demand?

1) Android-based device: App client allows you to watch live show or video on demand, or you can play it by inputting the URL on your browser.

2) iOS-based device: App client allows you to watch live show or video on demand, or you can play it by inputting the URL on your browser.

3) Windows: client, use your browser to visit the official website to watch live show or video on demand.

4) MAC OS: no client, use your browser to visit the official website to watch live show or video on demand.

What is the website of iErmu camera accessed by the Web client?

Answer:

http://www.iermu.com and http://kankan.baidu.com 。

Will use of the iErmu camera always occupy the upload bandwidth?

Answer:

Motion detection technology is used for the iERMU Smart Camera. Recording is triggered when an object moves or light changes before the lens, and the video stream will be uploaded and saved to Antelope Cloud / Baidu Cloud in real-time, that will occupy the upload bandwidth; or the upload bandwidth will be occupied when a terminal is used to watch live show of the camera. If no record is stored or no terminal is available to water live show, the device will not upload data, thus not occupying bandwidth.

How to clip videos?

Answer:

Videos recorded by the iErmu camera can be clipped by using Android-based client and Web client.

1) For Android-based client: My camera -> Replay -> Clip -> Set Start Time and End Time -> Start Clipping. After this, check clipped video files under "Network Disk/My APP Data/IERMU/clip" directory. Currently, the time for a clipped video is limited to 30 minutes.

2) For Web client: My Camera -> "Clip" on the lower right corner of the live show interface -> Drag the pointer to select a time -> Submit. After this, check clipped video files under "Network Disk/My APP Data/IERMU/clip" directory. Currently, the time for a clipped video is limited to 10 minutes.

How to share my camera?

Answer:

1) For Android-based client: My ERMU -> Click "Share Management" in the camera list -> Select "Public or Private".

2) For iOS-based client: My ERMU -> Click "Share Management" in the camera list -> Select "Public or Private".

3) For Web client: Use your browser to visit http://www.iermu.com/ , click the nickname on the upper right corner on the page -> My iErmu, click the camera to share to enter the Live page. Select "Public or Private" from the "Share Setting" on the lower right corner of the playing window.

What gray and blue underneath the progress bar mean when playing the video?

Answer:

the gray section indicates that there is not a recording activity at this moment, and the blue section indicates that there is a recording activity at this moment.

Why there is a delay in several seconds when watching live show?

Answer:

The iErmu camera must upload the live video stream to the Cloud, and the device side shall read the live video from the Cloud, and thus full real-time live show is impossible. Under normal network condition, a video delays for 1-3 seconds.

How to set to receive alarm signals?

Answer:

1) For Android-based client: 1. My Camera -> Click "Setting" in the camera list -> "Enable" alarm notification -> OK.

2. Message ->Enable alarm notification.

2) For iOS-based client: My ERMU -> Click "Setting" in the camera list -> Alarm Push setting.

When an alarm signal generates?

Answer:

Motion detection technology is used for the iErmu Smart Camera. An alarm message will be pushed to your phone when an object moves or light changes before the lens. You can check the alarm message and also the alarm thumbnail.

Set alarm alert, push channel: interrupt?

Answer:

control channel interrupted: your phone is disconnected from the push server and following operations are required:

1) Check if the phone is connected.

2) Check if the push channel network request of the IERMU client is intercepted by a security management software. If yes, you can add the iErmu client to the white list.

How far is the IR of the iErmu camera at night?

Answer:

the IR of the iErmu camera at night can be up to 5~8 m.

Is a mobile power supply supported for the iErmu Smart Camera?

Answer:

the iERMU Smart Camera supports a mobile power supply (within 5V, 2A), with operating power about 3W. 10000 mA mobile power can be used for about 8 hours.

What is the operating power of the iErmu Smart Camera?

Answer:

After the iERMU Smart Camera is started, the normal operating mode consumes about 2.7W; IR operating mode consumes about 3.4W; normal standby mode (no data transmission) consumes 1.7W and IR standby mode consumes about 2.4W.

What is traffic consumed when the iErmu Smart Camera uploads a video?

Answer:

The iErmu Smart Camera consumes about 4-5MB traffic when uploading a video every 1 minute.

Is it normal that the iErmu Smart Camera is hot when working?

Answer:

The back cover of the iERMU Smart Camera is made of metal materials with good heat-sinking capability and normally works between 42~45. Please be rest assured if the camera is hot.

Is it normal that the iErmu Smart Camera is noisy when working?

Answer:

as a small pickup is used for the iERMU Smart Camera. To acquire sound in a proper range, the gain is adjusted to high level. Accordingly. Please be rest assured if the camera is noisy.

What is rate of Baidu Cloud Storage after one-month free-of-charge period?

Answer:

Currently, Cloud recording service is freely provided to the iErmu Smart Camera for 7-day cyclic operation, lasting one month (30 days). The Cloud recording service is continuously available after the trial period only when you are charged in following rates:

1) Quarterly payment, 7-day cyclic recording service fee (3 months) RMB49.9/month.

2) Quarterly payment, 30-day cyclic recording service fee (3 months) RMB99.9/month.

3) Buy by visiting: http://kankan.baidu.com/Service/buy/ and Android-based client

4) Query link:http://kankan.baidu.com/MyOrder

What features are available after one-month trial period if I am not ready to continue ordering the service?

Answer:

Except for playback, other features are still available to you, including live show, share and alarm.

How to combine local video clips srored in SD card or NAS into a video?

Answer:

Answer: You can download a software tool provided by iErmu to synthesize multiple video clips into a video file, only support FLV format. The following figure shows the software screenshot, the synthesized video content is generated sequentially according to the list of video files.

Download

Is the iErmu Smart Camera warranted nationwide?

Answer:

The iErmu Smart Camera enjoys “three guarantees” (for repair, replacement or compensation of faulty products) and has warranty period of one year.

What 7-day cyclic recording means?

Answer:

A video is stored in the Antelope Cloud for 7 days, and will automatically recycle when coming due. Only videos in latest 7 days display everyday.

How to calculate one-month trial period?

Answer:

effective for one month (30 days), starting from the date when the device is activated.

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